Reference

How We Handle Your Account Information

We collect and process account data to run your wallet, verify payments through bKash, Nagad and Rocket, and keep your login secure. This policy explains what we collect, how we use it, and the choices you have over your information.

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999 bdt How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the data we hold, request corrections, ask us to delete your account information, or have questions about this policy, contact our support team through the channels below. We respond to data requests within a reasonable timeframe and verify your identity before processing changes.

Live Chat Support Open the chat icon on any page to speak with a support agent about account data, privacy questions, or requests to access or delete your information. Available during extended hours for Bangladesh players.
Email Inquiry Send your privacy request or data access inquiry to the support email address listed in your account settings. Include your registered mobile number so we can verify your identity and process the request securely.
Account Settings Panel Log in and navigate to account settings to update your mobile number, change communication preferences, or close your account. Closing your account triggers our data retention process as described in this policy.
DATA HANDLING

How We Protect and Manage Your Information

We built our data practices around the account and payment flow Bangladesh players use every day. Your bKash, Nagad and Rocket transaction records stay encrypted in transit and at rest. Access to personal data is restricted to staff who need it to verify withdrawals, resolve support tickets, or investigate fraud. We review access logs regularly and require secure authentication for internal systems.

Payment Data Security

When you deposit through bKash, Nagad or Rocket, transaction details pass through encrypted channels. We store only the information needed to match deposits to your account and process withdrawals, not your full wallet credentials or PIN.

Cookie and Tracking Use

We use cookies to keep your session active, remember your preferred language, and measure which games and features get opened most. You can disable cookies in your browser, but login and wallet functions may not work without them.

Data Retention Policy

Account records stay active as long as your account is open. After you close your account, we keep transaction and identity data for the period required under financial record-keeping rules, then delete or anonymize it.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct errors, or request deletion of your account and associated records.

Privacy Policy Questions

We collect your mobile number, email if provided, device identifier, IP address, and payment details when you deposit through bKash, Nagad or Rocket. This data verifies your identity for withdrawals and helps us operate your account securely.

We share transaction details with payment processors to clear bKash, Nagad and Rocket deposits and withdrawals, and with game providers to load your session. We do not sell your personal data to advertisers or unrelated third parties.

After you close your account, we retain transaction and identity records for the period required under financial record-keeping obligations in applicable jurisdictions, then delete or anonymize the data. Contact support to request early deletion where permitted by law.

Yes. Contact our support team through live chat or email with your registered mobile number to verify your identity. We will provide a copy of your account data, transaction history, and any other personal information we hold within a reasonable timeframe.

Transaction data passes through encrypted channels and is stored securely. We keep only the details needed to match deposits to your account and process withdrawals. We do not store your wallet PIN, full credentials, or unnecessary payment data.

Cookies keep your session active, remember language preferences, and measure which games and features are most popular. You can disable cookies in your browser settings, but some account and wallet functions may not work without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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